Frequently asked questions
No, you can order as little as 1 bottle!
You will first receive an automatic order acknowledgement email. When we have finished processing your order, we send you a second email. We only charge your card when your order is confirmed.
If you want to change or cancel your order please contact us as soon as possible. Once you have received your confirmation email we may have to charge you an admin fee
We are a wholesaler and always welcome large orders! We would be very happy to give discounts for special orders. Don’t be shy – give us a call!
Deliveries are charged by the case. Any additional cost will be calculated when you check out. Please contact us if you have any queries regarding deliveries.
We ship using UPS. We’ll give you a waybill number with your order and you’ll be able to track your delivery online.
Please contact us as soon as possible and we will find out where your order is.
If any bottles arrive damaged, please either refuse the delivery or note the damage with the driver before signing. Contact us immediately so we can arrange a refund for you or resend the order.
Please highlight the problem before signing it. Contact us immediately so we can arrange a refund for the missing bottles or resend the correct wine.
Please contact our Customer Service team so we can discuss it.
We generally do not offer sale or returns but please contact us to discuss further.